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EXPERIENCE 2030: The Future of Customer Experience is … NOW!

Published by SAS

The "Experience 2030" report examines the evolving landscape of customer experience, driven by emerging technologies such as AI, augmented reality, and automation. It highlights how consumers are becoming increasingly digital, expecting seamless, personalized experiences. The report emphasizes the importance of building digital trust and aligning brand strategies with consumer expectations. Key themes include the rise of smart and immersive technologies, the need for agility in customer engagement, and the growing significance of data security and privacy in maintaining consumer loyalty and trust as we approach 2030.

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Related Categories Sales & Marketing, Predictive Analysis, Customer Segmentation, Lead Scoring, Marketing Automation, Personalization, Sales Forecasting, Social Media Analytics, Customer Insights, Ad Targeting, Supply Chain & Manufacturing