Verint
flow-image

The State of CX Trends Report 2021

Published by Verint

The 2021 State of CX report examines the shifting landscape of customer expectations, emphasizing the growing demand for seamless digital engagement through private messaging, AI, and automation. Consumers increasingly prefer personalized experiences, and brands must adapt to meet these expectations by integrating messaging channels and leveraging automation to scale customer interactions. However, many brands face challenges in fully utilizing automation to enhance customer experiences. The report highlights the importance of conversational CX, combining AI and human agents, to foster customer loyalty and drive better engagement across the customer journey.

Download Now

box-icon-download

Required fields*

Please agree to the conditions

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Policy.

Related Categories Artificial Intelligence, Generative AI, NLP, AI Ethics, AI in Business, AI-powered Analytics, Business & Enterprise Solutions, Business Analytics, Corporate Strategy, Business Process Automation (BPA), Environmental, Social Governance Analytics (ESG), Hybrid Work Solutions, Distributed Cloud

More resources from Verint