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At the NACUSO Network Conference in November 2020, Zest surveyed credit union industry executives about credit, lending and technology

Published by Zest ai

The Zest AI white paper reveals key insights from credit union executives, focusing on the need for modernization in underwriting processes. A significant majority view their current technology as outdated, with many prioritizing AI-driven underwriting to improve speed, fairness, and accessibility. Automation is seen as a critical solution to help credit unions better serve their members, while reducing reliance on legacy scoring systems like FICO. Additionally, AI and machine learning are widely viewed as essential tools for addressing inequities in lending and enhancing overall credit decision accuracy.

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