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Visual Automation: Boost Agent Productivity with Smart Eyes

Published by Salesforce

The whitepaper explores the impact of AI-powered visual automation on contact center operations. It demonstrates how integrating computer vision technologies with traditional AI can significantly enhance agent productivity and customer experience. Visual automation enables real-time data collection, analysis, and issue resolution by allowing agents to see and interact with customers' visual environments. This reduces average handling time, improves first call resolution, and minimizes the need for on-site technician visits. With examples from leading companies, the whitepaper illustrates the transformative potential of visual automation in delivering more efficient and effective customer support.

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Related Categories Analytics, Artificial Intelligence, Generative AI, Deep Learning, Cognitive Computing, NLP, Computer Vision, AI Ethics, Machine Learning Models, AI in Business, AI-powered Analytics, AI in Healthcare

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