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Closing the gap between generative AI's promise and reality

Published by NICE

To realize the full business potential of generative AI, NICE recommends implementing purpose-built AI tools within a unified platform for customer experience (CX) automation. This approach ensures that AI models are tailored to specific use cases, optimizing performance across all customer interactions. By integrating generative AI with guided prompt engineering and CX-specific applications, businesses can enhance decision-making and improve operational efficiency.

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Related Categories Analytics, Generative AI, Deep Learning, Cognitive Computing, NLP, AI Ethics, Machine Learning Models, AI in Business, AI-powered Analytics, AI in Healthcare, Business & Enterprise Solutions, Business Analytics

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