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4 Benefits of DEX in Your Service Management

Published by IVANTI

This whitepaper outlines the four major benefits of improving digital employee experience (DEX) through IT service management (ITSM) and unified endpoint management (UEM). It emphasizes how better DEX leads to reduced ticket volume, faster issue resolution, and proactive support through automation and AI-powered bots. By equipping service desk analysts with comprehensive asset insights, organizations can shift left, resolving more issues on the first call and improving service quality. The paper also addresses challenges like lack of C-level buy-in and the importance of self-service resources for employees.

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Related Categories Business & Enterprise Solutions, Finance, Cloud Computing, Enterprise Software, Business Intelligence, Data Management, Workflow Automation, IT Service Management, Collaboration Tools, Project Management, Healthcare, Medical Imaging, Electronic Health Records (EHR)

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