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Software as savings

Published by ServiceNow

The document outlines three key strategies for customer experience (CX) leaders to unlock AI-powered transformation while reducing costs. It focuses on standardizing processes to improve speed and efficiency, consolidating systems to deliver unified customer journeys, and automating workflows to enhance productivity. Through these strategies, CX leaders can streamline operations, reduce backlogs, and improve overall customer satisfaction using AI-driven tools like generative AI and workflow automation. The document includes case studies from companies like Kraft Heinz, demonstrating how these approaches boost efficiency and improve service delivery.

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Related Categories AI Ethics, AI in Business, Business & Enterprise Solutions, Quality Control, Supply Chain Visibility, Digital Transformation, Cloud Computing, Enterprise Software, Business Intelligence, Data Management, Workflow Automation, IT Service Management, Collaboration Tools