Zendesk
flow-image

Why manufacturers must shift gears from product to CX, powered by AI

Published by Zendesk

The document outlines how AI empowers manufacturers to transition from a product-centric model to a customer experience (CX)-focused approach. It explains how manufacturers adopting direct-to-consumer (D2C) channels can leverage AI for personalized, empathetic customer interactions. Key technologies like AI-driven sentiment analysis and intelligent chatbots enable real-time responses, self-service, and effective query routing to human agents. By utilizing these tools, manufacturers can enhance customer satisfaction, reduce service costs, and compete with established retailers in delivering exceptional CX. The document also provides examples of companies achieving high customer satisfaction through AI-enhanced support systems.

Download Now

box-icon-download

Required fields*

Please agree to the conditions

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Policy.

Related Categories Artificial Intelligence, AI in Healthcare, AI Platforms, Sales & Marketing, Predictive Analysis, Customer Segmentation, Lead Scoring, Marketing Automation, Personalization, Sales Forecasting, Social Media Analytics, Customer Insights, Supply Chain & Manufacturing

More resources from Zendesk