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The Power of Combining Employee and Customer Experience Data

Published by Medallia

The Medallia + Visier report “The Power of Combining EX & CX Data” explains how integrating employee experience (EX) and customer experience (CX) data uncovers powerful insights that drive retention, engagement, and business performance. By analyzing patterns between employee sentiment and customer behavior, organizations can identify root causes of issues like high churn or low satisfaction. The guide outlines how combined data improves manager accountability, operational alignment, and strategic decision-making. It also emphasizes the importance of data accessibility, analytics maturity, and cross-functional collaboration to maximize value and create a feedback-driven, high-performance culture.

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